Welcome to Shree Hari Digital Services Pvt. Ltd. ("we", "our", or "us"). We are committed to protecting the privacy and security of our users. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use any of our mobile applications, websites, or related services (collectively, the "Services").
By accessing or using our Services, you agree to this Privacy Policy. If you do not agree, please discontinue use of our Services immediately.
1 Information We Collect
We may collect the following types of information depending on the Service you use:
- Personal Information: Name, email address, phone number, and other identifiers you voluntarily provide when registering or contacting us.
- Device Information: Device type, operating system version, unique device identifiers, and mobile network information.
- Usage Data: Pages or screens viewed, features used, time spent, crash logs, and other diagnostic data to help us improve performance.
- Location Data: Approximate location derived from IP address. Precise GPS location is only collected if you explicitly grant permission for a feature that requires it.
- Communications: Messages or enquiries you send us through contact forms or in-app support channels.
2 How We Use Your Information
We use the information we collect to:
- Provide, operate, and maintain our Services.
- Personalise your experience and remember your preferences.
- Process transactions and send related communications such as confirmations and invoices.
- Send administrative notices, product updates, and security alerts.
- Respond to your enquiries and provide customer support.
- Monitor and analyse usage trends to improve functionality and user experience.
- Detect and prevent fraudulent or unauthorised activity.
- Comply with applicable legal obligations.
3 Sharing of Information
We do not sell, trade, or rent your personal information to third parties. We may share information only in the following limited circumstances:
- Service Providers: Trusted third-party vendors who assist us in operating our Services (e.g., cloud hosting, analytics, payment processing), bound by confidentiality agreements.
- Legal Requirements: When required to comply with applicable law, regulation, legal process, or enforceable governmental request.
- Protection of Rights: When we believe disclosure is necessary to protect the rights, property, or safety of Shree Hari Digital Services, our users, or the public.
- Business Transfers: In connection with a merger, acquisition, or sale of assets, in which case the acquiring entity will honour this Privacy Policy.
4 Data Retention
We retain your personal information for as long as necessary to fulfil the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. When your data is no longer needed, we securely delete or anonymise it.
You may request deletion of your account and associated data at any time by contacting us (see Section 10). We will process such requests within 30 days, subject to legal retention obligations.
5 Data Security
We implement industry-standard technical and organisational measures to protect your information against unauthorised access, alteration, disclosure, or destruction. These measures include:
- Encryption of data in transit using TLS/HTTPS.
- Encryption of sensitive data at rest.
- Regular security assessments and access control reviews.
- Restricted access on a need-to-know basis for our employees and contractors.
No method of transmission over the Internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
6 Third-Party Services
Our Services may contain links to or integrate with third-party websites and services (e.g., Google Play, payment gateways, social media platforms). This Privacy Policy applies only to our Services. We encourage you to review the privacy policies of any third-party services you access through us.
We may use the following third-party tools that have their own privacy policies:
- Google Firebase — Hosting, Analytics, and Authentication.
- Google Analytics — Usage analytics and performance monitoring.
- Razorpay / Payment Gateways — Secure payment processing (if applicable).
7 Children's Privacy
Our Services are not directed to children under the age of 13 (or the applicable age of digital consent in your jurisdiction). We do not knowingly collect personal information from children. If we discover that a child has provided us with personal information without parental consent, we will delete it promptly. If you believe your child has submitted personal information to us, please contact us immediately.
8 Your Rights & Choices
Depending on your location, you may have the following rights regarding your personal data:
- Access: Request a copy of the personal information we hold about you.
- Correction: Request correction of inaccurate or incomplete data.
- Deletion: Request deletion of your personal data ("right to be forgotten").
- Portability: Request your data in a structured, machine-readable format.
- Opt-Out: Opt out of marketing communications at any time via the unsubscribe link in our emails or by contacting us directly.
- Withdraw Consent: Where processing is based on consent, withdraw it at any time without affecting prior lawful processing.
To exercise any of these rights, please contact us at the details provided in Section 10.
9 Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify you via email or an in-app notice.
Your continued use of our Services after the effective date of the revised policy constitutes your acceptance of the changes.
10 Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please reach out to us:
We will respond to your request within 30 business days.